CONTACTING THE WOODS

During business hours our phone is sent straight to voicemail.
This is to ensure our clients have the undivided attention of their barber whilst in the chair.
We check our voicemail twice per day, at the beginning and at the end of the day respectively.
All appointments and changes to appointments must be made via the FRESHA app.

LATE POLICY

In order for your service to commence at the scheduled time, we ask you to please arrive to the shop prior to your appointment.

As our barbers need adequate time to carry out barbering services and honour the time of the next appointment, if you are more than 10 minutes late, your appointment will be cancelled and you will incur a full amount no show fee.

CANCELLATION POLICY

In the event you need to cancel your appointment, please do so via the FRESHA app.

Please note, cancellations made within 6 hours prior to the original appointment will be liable for 50% of the service fee.

SICKNESS/ILLNESS

If you or your child is feeling unwell on the day of your appointment,
please reschedule or cancel via our FRESHA app as per our cancellation policy.

GENERAL ETIQUETTE POLICY

As a courtesy for your barber, please arrive with clean, product-free hair and beard. Ensure your hair is combed and free of knots, and refrain from wearing hats/beanies.
Hair products and headwear can affect hair texture and make it challenging for your barber to achieve the best results.

CLIENT ETIQUETTE DURING APPOINTMENTS

Stay as still as possible during your haircut, avoiding unnecessary head movements and nodding.
Please refrain from using your mobile phone during your appointment to help your barber work efficiently.

The above policies are made in the spirit of providing our clients with an outstanding experience. Thank you for your understanding.